FAQ

Why is an entity missing from topology?

Check that its records include entity_id, use a UTC timestamp, and fall inside the requested freshness window. The projection returns the latest sample per entity, so publish the fields you need together. See Topology.

Why are predictions empty?

Inspect entity_errors alongside items. For SNR, check recent telemetry, model access, and the requested horizon in Predictions. An HTTP error needs separate handling; see Errors and limits.

Why is my saved work missing on another device?

Reports, charts, scenarios, and assistant history are stored in your browser profile. Use the same profile to reopen them, or export reports you need elsewhere.

Does hiding an asset exclude it from an analysis?

Visibility controls what is drawn on the globe. Filters define analysis scope. Check the assets, time window, and exclusions in the result before interpreting it. See Console overview.

Which plan includes tenant isolation?

Enterprise. Guest, Free, and Pro use shared infrastructure and do not include tenant isolation. See Tenant isolation.